Оригинальный текст - Английский - The Knight Online Service Level Agreement (SLA)...

The Knight Online Service Level Agreement (SLA) has just been posted to set expectations for customer support interactions. You can access it here or from the link at the footer of this page. Also, you may want to check out this recent post from K2’s Director of Customer Support regarding the intention behind the SLA, among other topics related to the Knight Online service