نص أصلي - انجليزي - Dear Ing. M (man), we hope everything is fine...

Dear Ing. M (man),
we hope everything is fine with your businesses.
How would you like to compensate us, as you wrote in your previous email, for the device …. for which we paid 1350 EUR and we never received?
We have been waiting for long time. We hope you will act honestly in order to solve the problem.
Thank you.
Kind regards