원문 - 영어 - Traditionally, the interaction between a citizen...

Traditionally, the interaction between a citizen or business and a government agency took place in a government office. With emerging information and communication technologies, it is possible to locate service centers closer to the clients. Such centers may consist of an unattended kiosk in the government agency, a service kiosk located close to the client, or the use of a personal computer in the home or office.